What our Customers say...

Water Damage Testimonials

Hunter and Aaron were prompt and courteous.  They knew how to address our issues.  Very satisfied to this point of the process of mediating our water damage!

I have not one complaint, our process with SERVPRO was amazing.  Thank you all so very much.  Everyone on the whole team was be far amazing and made this bad situation such an easy process.  Every staff member exceeded our expectations and I can't say enough how appreciative my family and myself are.

Hunter, Harley and Aaron were the personnel that came to my house.   All were very courteous and friendly.  Great group of employees.  I would definetely recommend your company and its great employees.  Thank you.

Hunter, Aaron and Kyle did an excellent job, I would definetely recommend.  I am happy and satisfied.  I was impressed they knew what they were doing and got right to it.

Everyone was very nice and answered all questions well.  Jonathan goes above and beyond to explain and is very professional.

Hunter did a good job.  Very rapid response time.

No suggestions, these guys were amazing.  Very professional group of guys.  We could not have asked for a better group of guys.

All the staff and personnel that we worked with during this process have been excellent!  It is wonderful to have great people that are so helpful and professional during a minor crisis.  The people from SERVPRO that helped during the mitigation process are truly appreciated.

Chris and James were so helpful in helping us recover from flood. They took their time and explained everything to us. I highly recommend using them!

Every young man explained all that was being done, what would be done to complete, and was so friendly to take care that I understood the process.  I think I met everyone at SERVPRO!  Hunter and James came to pull the equipment and were so sweet.

Very receptive to all questions.  Very considerate to my elderly parents and their needs.  I would recommend SERVPRO.

We really appreciate the response teams.  Great communication, courteous, friendly and helpful.  Our thanks to all involved.

I was very impressed with the quick action.  Chris, from SERVPRO, explained what needed to be done and kept me informed.  I am thankful that I called SERVPRO.

Chase and Aaron were always courteous and explained where we were on the cleanup process.  He always made a call before he came out and was willing to work around my appointments.  Very satisfied with SERVPRO employees and the job they did for me.

I was impressed with the appointment times being met.  Whether my schedule or theirs, they were always prompt and courteous.

Chris and Chase were very professional and adhered to the needs of our autistic son, even though he got in the way, they were great with him.

Hunter, Aaron and Jonathan were courteous, polite and friendly. I was happy they wore masks at all times during the service. They walked us through the whole process of what they were doing, how long it would take, and next steps after clean up. We appreciate having a team on our side during this tough time.  So glad they were here to help make this difficult time as seamless as possible.

Ben and Aaron were top notch!  We will use them again!!

Chase and Chris were very sweet and attentive to my concerns.

Everyone did exactly what they they said they were going to do, all steps of the process were explained to me in detail.  Prompt, professional service.  If you need restoration services, I highly recommend SERVPRO.  They will help you through this trying time.  Ben, Chris, Aaron, and Andy, I appreciate you going above and beyond. Thank You!

Ben and Aaron were awesome working here at our home.  Told me everything they were doing so I was informed.  Would recommend SERVPRO to anyone.

No recommendations, they went above what I expected.  Hunter, Aaron, Cory and Andy were very courteous and easy to work with.  I was very impressed with how fast and thorough they were.

My hot water tank caused water damage to my carpets, padding and drywall. Jonathan from SERVPRO came and assessed the damage. In less than 30 minutes, Hunter and Chase were here with fans and dehumidifiers. These gentlemen were very professional and courteous. Their prompt response save my carpet, padding and drywall. I would highly recommend SERVPRO to anyone or business! Thank you, Jon, Hunter and Chase for you help!

Everyone was very kind and knowledgeable.  They made sure to include us in how the process was moving along and explained it very well.

Ben, Hunter, Aaron, Jonathan, Chase, Jimmy and Chris… all these guys were amazing.  So friendly, helpful and great.

Jonathan, Aaron and Hunter were kind and courteous.  They worked until after midnight and did not leave until the job was properly finished.  I would ask for them again.

All my dealings with the company have been prompt and perfection.  I appreciate the job that was done and thank the staff for all of their hard work.

Jonathan, Cody & Aaron came to our home during a time many contractors were in our home.  By far these gentlemen out-performed the others as far as their professionalism and courtesy.  From start to finish we had no problems; work was good and couldn't tell they had been here when they left.

Jonathan and Beau were very helpful and informative throughout the whole process.  We are very satisfied!

Chris is very professional and a great asset to the company.  He is knowledgeable about issues and very accommodating.  He also is very empathetic during times of stress.  SERVPRO is lucky to have him.

Everything exceeded my expectations.  The planning and scheduling has far exceeded my expectations.  The new problems we encountered have been handled expeditiously, and I have nothing but praise.  Jimmy and Jenny have been absolutely wonderful to work with and all the fellas that have worked on my project were great!

Very prompt, cleaned up everything with very high standards.  I called the office and they showed up with the hour to clean up water in my basement.

Everyone was very patient with us.  They were competent, friendly and efficient.  I called on January 2nd and within an hour a SERVPRO representative was here and ready to asses the mess and begin mitigation.  My grandmother, who is 96 years old, lives in the house that had the leak.  The SERVPRO staff were so kind and patient with her.  I could not be more pleased with the service!

Great experience, they made our unfortunate event less stressful.  Highly recommend.

I am very satisfied with the company.  This is the second time I have called them.

Jonathan and the crew were very knowledgeable and professional.  Very helpful and considerate.  Couldn't have asked for any better.

We would have certainly been lost without SERVPRO!!!!  Ben, Jonathan and Cody were extremely helpful!!  Excellent service!!!! We truly can't thank these guys enough!!!!

Everyone was very informative and helpful.  Very pleased with their work.  Would recommend to anyone who needs the services.

Jonathan and Jeremy went right to work.  Jon explained every procedure very clear and precise.  Very pleased.  Also felt comfortable leaving them in the home while I ran to town.  Thank you!

Ben was very professional and explained things well.  Was good at monitorin dampness.  Very friendly.

I wouldn't change anything.  SERVPRO was onsite quickly and did great handling the issues at hand.

I'm very satisfied with the service SERVPRO has provided.  They respond quickly to the call and explained everything they would be doing.

They did an amazing job, very professional and courteous!  I would definitely recommend them to anyone!

Very professional, excellent at explaining things and maintaining check on dampness. Would recommend them to anyone! 

Ben, Jenny, Jonathan & Cody great staff made a bad happening one that was good.

Jonathan and Trevor were professional, thorough, prompt and friendly.

We had a great experience with this SERVPRO franchise.  The team with Jonathan did an amazing job and communicated well and explained everything in understandable detail.  Highly recommend this group of hard working folks.

The staff from SERVPRO that worked in my home did an awesome job.  They were thorough and considerate of my home as they were working. I was informed of each step they were taking. I would recommend and use SERVPRO in the future if needed.

I couldn't think of anything to improve their performance. They gave phenomenal service and customer care.  Everyone I dealt with from the top to the bottom was professional and courteous. 

You guys have been really good to me and I appreciate it.

Continue on with the GREAT SERVICE!!!!!!

Thank you so much, your guys have been great!

They were prompt and courteous.

Very professional company, highly recommend!  They did an excellent job!

They were very professional, respectful and meticulously clean!

They are amazing!  My house flooded and they came in, took control, let me breath, and cleaned it up.  Not only did they clean it up, they remodeled.  Contractors are awesome and trust worthy, employees are amazing and make you feel that everything will be ok.  I can’t thank you enough for taking care of us.

Very satisfied with the services.  Everyone was kind and professional.  They kept us well informed of work being done and time frame for completion.

SERVPRO's services were excellent.  The employees were very friendly and knowledgeable.  SERVPRO went to the limit to help us out.  I would recommend SERVPRO to everyone!

Our SERVPRO team was awesome!  They came immediately and worked diligently on our home.  The staff was clean and courteous.  I would recommend them to anyone!

I was well pleased throughout the whole process.  They took care of everything and were very courteous and professional!

Very professional and knowledgeable staff.  Quick response to the job.  Easily accessible to contact and communicate with through the process!

Very professional.  Kept me up to date on all work.  Could not have asked for better service.

My family and I are extremely happy and impressed with SERVPRO of Boyd, Carter, Greenup and Lewis Counties.

I couldn’t be more pleased.  They did an outstanding job.  (They are) honest, dependable, top notch (and I would) recommend them to anyone.

I would recommend SERVPRO to anyone.

Very happy with the service we received.

I was very impressed with Jimmy and his team. Very professional, courteous, and trustworthy team!!! I would definitely recommend their services to anyone.

The two SERVPRO men were very informative, attentive to each situation, and communicated well with business (information), as well as social.  You can be proud of these men that work for you.  A real asset to the company.

Made a call to SERVPRO of Boyd, Carter, Greenup & Lewis Counties and within a half hour they were pumping water.  Great job, great crew and great people to work with.

I was very impressed with how quick you got to me and your professionalism.