Why SERVPRO of Boyd, Cater, Greenup and Lewis Counties?

11/2/2023 (Permalink)

Locally Owned Company with National Resources

SERVPRO of Boyd, Carter, Greenup & Lewis Counties is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We’re also part of a national network of over 1,700 Franchises, which gives us access to more resources for larger cleaning or restoration projects or major storm scenarios. Emergencies do not happen at convenient times, which is why we offer our residents and commercial business owners a 24-hour emergency call-line and promise to arrange a service within one hour of receiving your call.

SERVPRO of Boyd, Carter, Greenup & Lewis Counties technicians are highly trained and use advanced equipment and techniques to clean and restore your home. Our focus on training and documentation help our technicians make your house feel like home again.

The SERVPRO Hero Ready Training Program is a training system designed to help SERVPRO^® Franchises train their employees to provide superior service. In a service business, trained employees make the difference between success and failure. Trained employees perform better, are more competent, and decrease customer complaints.

This program provides a practical and effective method for employee training. Involvement in this program improves employee skills and provides an opportunity for employee recognition. It is the goal of SERVPRO to help develop the highest quality front line employees in the industry.

As a locally owned company we understand and know the needs of people in the communities we serve, a call to our franchise will connect you to not only a trained professionals but you may also be talking to your neighbor! We care about our communities and the people we serve. 

We Are Ready For All Types of Weather

9/6/2022 (Permalink)

SERVPRO of Boyd, Carter, Greenup and Lewis Counties works to achieve preloss conditions for every disaster we encounter.  It’s our vow to meet customer needs and make the customer feel at ease throughout the process.  Our aim is to be quick yet efficient, so the customer can get back to day-to-day life.  SERVPRO of Boyd, Carter, Greenup and Lewis Counties aims to do this by maintaining professionalism throughout the whole process.  With our expertise, we can make the customer feel more at ease during such a stressful and overwhelming time.

No matter what the weather brings know that SERVPRO of Boyd, Carter, Greenup and Lewis Counties is here to help.  You have worked hard to make your house a home.  At SERVPRO of Boyd, Carter, Greenup and Lewis Counties we are here to help you restore your home and personal contents.  We are diligent and hard working to get the client back into the home.  The reason to hire a professional team when you are needing deep cleaning service is because of our precision and attention to detail.  Our trained staff brings with them the best materials, equipment, and chemicals in the business for any situation whether it is a fire, water, sewage, mold, post construction, or general cleaning job.  We are prepared for any situation and we make sure that the homeowner or business owner is happy with the results when we leave.

For an estimate call our team at (606) 836-8000.

Why you should choose SERVPRO of Boyd, Carter, Greenup & Lewis Counties

4/22/2022 (Permalink)

Locally Owned Company with National Resources

SERVPRO of Boyd, Carter, Greenup & Lewis Counties is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We’re also part of a national network of over 1,700 Franchises, which gives us access to more resources for larger cleaning or restoration projects or major storm scenarios. Emergencies do not happen at convenient times, which is why we offer our residents and commercial business owners a 24-hour emergency call-line and promise to arrange a service within one hour of receiving your call.

SERVPRO of Boyd, Carter, Greenup & Lewis Counties technicians are highly trained and use advanced equipment and techniques to clean and restore your home. Our focus on training and documentation help our technicians make your house feel like home again.

The SERVPRO Hero Ready Training Program is a training system designed to help SERVPRO^® Franchises train their employees to provide superior service. In a service business, trained employees make the difference between success and failure. Trained employees perform better, are more competent, and decrease customer complaints.

This program provides a practical and effective method for employee training. Involvement in this program improves employee skills and provides an opportunity for employee recognition. It is the goal of SERVPRO to help develop the highest quality front line employees in the industry.

What To Expect During a Water Loss

4/22/2022 (Permalink)

Nobody likes the unexpected – it can be scary, overwhelming and worst case, time and cost-consuming. That’s why we here at SERVPRO of Boyd, Carter, Greenup & Lewis Counties try and ease the blow of the unexpected. We are a team of highly trained individuals with specialized equipment, tools, and skills needed to make sure that your water damage is taken care of properly and swiftly. 

What can you expect when you give us a call?

Someone from our office will first take your call; we’ll take your name, number, and address down and then ask detailed questions so we know exactly what your situation looks like. As soon as we hang up the phone with you, we are dispatching a team out to your home and business so they can be on-site as soon as possible. You will also be assigned an admin within the office to take care of your job – they will give you updates, and work with your insurance provider. 

Once we get to your home, we will extract any standing water that needs to be extracted using either a handheld extractor or an extractor that we can ride on. We will then place fans and dehumidifiers to help with the drying process. 

In the next few days, we will continue to monitor the drying process and we will drill holes and pull baseboards if necessary. 

If you find yourself with an unexpected water loss give us a call at (606) 836-8000

The Unseen Super Soaker

3/10/2022 (Permalink)

What most people don't realize is that most of the water damage caused by flooding calls we receive come from broken or leaking water supply lines. Supply lines are those thin hoses that run to appliances like refrigerators, dishwashers, toilets, water heaters, clothes washers, etc. The quality and price of these hoses vary drastically. Most people opt for the least expensive option without knowing that cheap hoses need to be checked and replaced often. Sudden bursts and slow drips both can cause a substantial amount of damage which require flood mitigation and sometimes mold remediation. If you haven't checked you supply lines in a while, or ever, now would be a good time to do so.

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

If You Have Water or Flood Damage?

Call us today (606) 836-8000

First Aid Tips:

7/29/2021 (Permalink)

With Summer here, accidents tend to come more frequently. It's always a good thing to know about basic first aid and what to do if there is an accident. 

Workplace First Aid Basics Everyone Should Know

Nosebleeds

Nosebleeds are very common in both children and adults and can be caused by trauma to the nose or simple irritation of the mucus membranes. Do not make a nosebleed victim raise their head or lie down, as this can actually make the bleeding worse. Instead, pinch the nostrils closed for as many as ten minutes, allowing the broken vein in the nose to close.

Cardiac Compressions

Nowadays, the American Heart Association doesn’t mandate that everyone learn rescue breathing—all you have to do is put your hands over the victim’s heart and push, to the beat of “Stayin’ Alive” by the Bee Gees. It’s a simple technique that could mean the difference between life and death, and the American Heart Association’s statistics demonstrate this in stark terms. Consider these fact

• Approximately 88% of all cardiac arrests do not happen in a hospital or healthcare facility, and nowhere near a healthcare professional.
• A large percentage of cardiac arrest victims appear perfectly healthy just before their attack.
• It takes approximately 8-12 minutes on average for an ambulance to arrive on the scene of an emergency.

• Bystander CPR could increase the victim’s chance of survival by as much as 300. 

The Heimlich Maneuver

Not to be confused with CPR, the Heimlich maneuver is supposed to help someone who is choking on a foreign object. First, ask the victim if they are choking; in an emergency situation, the person will usually not be able to talk.

How to Treat Shock

Shock occurs when too little blood circulates to the brain. This means that the brain is not receiving enough oxygen, which leads to a feeling of faintness, disorientation and dizziness. Shock may occur:

• after an accident involving loss of blood
• after a serious infection, with loss of fluids
• after a serious burn
• after other accidents that cause loss of fluids or blood
• as part of an allergic reaction

Stop Heavy Bleeding

If someone is bleeding heavily, they will not be able to form a clot—and they could bleed out. You can stop the bleeding by putting pressure on the wound—ideally with a sterile cloth, although you can also use ripped pieces of T-shirt or anything else you have on hand. Raising the wounded limb over the heart will also help to slow down heavy bleeding.

The Unseen Super Soaker

7/15/2021 (Permalink)

What most people don't realize is that most of the water damage caused by flooding calls we receive come from broken or leaking water supply lines. Supply lines are those thin hoses that run to appliances like refrigerators, dishwashers, toilets, water heaters, clothes washers, etc. The quality and price of these hoses vary drastically. Most people opt for the least expensive option without knowing that cheap hoses need to be checked and replaced often. Sudden bursts and slow drips both can cause a substantial amount of damage which require flood mitigation and sometimes mold remediation. If you haven't checked you supply lines in a while, or ever, now would be a good time to do so.

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

If You Have Water or Flood Damage?

Call us today (606) 836-8000

Does Your House Need a Breather?

5/19/2021 (Permalink)

Owning a home is a wonderful experience that comes with huge responsibilities. The list of what needs to be checked is a lengthy one that can honestly seem overwhelming at times – so let us handle a few of them for you! 

One area that many homeowners neglect is properly maintaining the air ducts. If you think about what the air ducts do for your home, it is very similar to what lungs do for your body. With that in mind, the industry standard for residential properties is to have the air ducts cleaned every two-five years. This process improves indoor air quality by moving debris within the ductwork. It will increase the lifespan of your AC system and make it more efficient.

You may be thinking, “What could they possibly find in these units?” Well, I am glad you asked!

We have removed things as crazy as a toy car, to the more serious discoveries of mold that people never knew existed. Fortunately, not only do we remove debris, but we also treat it with an antimicrobial agent to eliminate mold and bacteria. This is a preventive measure that absolutely helps keep your system free of nasty airborne agents.

Do the smart thing and let us keep your house lungs clean. We will ensure your ductwork, air handler, and system are free of old toy cars and mold. We are equipped to handle any size unit whether you have a residential home that needs care or a building as large as a hospital. If we do find damaged duct-work or maybe the air duct was never connected, we can complete minor repairs such as reattaching them to the vent.

Call SERVPRO® of Boyd, Carter, Greenup & Lewis Counties today, and let us help you breathe easier!

We Are Ready For All Types of Weather

4/20/2021 (Permalink)

SERVPRO of Boyd, Carter, Greenup and Lewis Counties works to achieve preloss conditions for every disaster we encounter.  It’s our vow to meet customer needs and make the customer feel at ease throughout the process.  Our aim is to be quick yet efficient, so the customer can get back to day-to-day life.  SERVPRO of Boyd, Carter, Greenup and Lewis Counties aims to do this by maintaining professionalism throughout the whole process.  With our expertise, we can make the customer feel more at ease during such a stressful and overwhelming time.

No matter what the weather brings know that SERVPRO of Boyd, Carter, Greenup and Lewis Counties is here to help.  You have worked hard to make your house a home.  At SERVPRO of Boyd, Carter, Greenup and Lewis Counties we are here to help you restore your home and personal contents.  We are diligent and hard working to get the client back into the home.  The reason to hire a professional team when you are needing deep cleaning service is because of our precision and attention to detail.  Our trained staff brings with them the best materials, equipment, and chemicals in the business for any situation whether it is a fire, water, sewage, mold, post construction, or general cleaning job.  We are prepared for any situation and we make sure that the homeowner or business owner is happy with the results when we leave.

For an estimate call our team at (606) 836-8000.

Why SERVPRO is Essential

4/20/2021 (Permalink)

The disaster recovery, emergency mitigation, disinfection, and restoration industries provide essential services necessary to protect public health, safety, and essential operation of homes and businesses. 

When water or fire damage drives a family from their home, the SERVPRO network, which is comprised of more than 1,700 independently owned and operated franchises, mitigates the adverse effects and restores the residents for occupancy.

When dangerous toxins or pathogens, such as microbes and viruses, contaminate a structure, the professionals in the SERVPRO franchise network employ products approved by the U.S Environmental Protection Agency to clean, disinfect and restore the property. 

No matter the direness of your current situation, SERVPRO of Boyd, Carter, Greenup and Lewis Counties is here to help!  Our team of trained individuals are professional and compassionate and will walk you through each step of the process.

When disaster strikes call us at (606) 836-8000.

Faster to Any Disaster

11/3/2020 (Permalink)

When your Boyd, Carter, Greenup or Lewis County home or business is affected by damage it is important to act fast! Here at SERVPRO® of Boyd, Carter, Greenup & Lewis Counties, we follow our 1-4-8 service guidelines to ensure that timely mitigation is a top priority. With fast response and our extensive training, our SERVPRO® professionals are able to help control damage, recovery cost, and downtime.

SERVPRO® 1-4-8 Response Guidelines

1 HOUR – Within one hour of notice of loss, SERVPRO® of Boyd, Carter, Greenup & Lewis Counties will contact you to arrange for service.

4 HOURS – Within four hours of loss notification, SERVPRO® of Boyd, Carter, Greenup & Lewis Counties will be on-site to start mitigation services (unless another time is requested)

8 HOURS – Within eight business hours, we will initiate a verbal briefing of the scope of damage and the mitigation efforts to you and your insurance carrier.

All SERVPRO® franchises are held to these guidelines set forth by SERVPRO® Headquarters. If you find yourself with damage to your home remember to call SERVPRO® of Boyd, Carter, Greenup & Lewis Counties at (606) 836-8000 to begin service.

Does Your Commercial Building Have Mold?

5/1/2020 (Permalink)

Have you found some type of mold in your commercial building? We understand that you may be concerned about the health of yourself and your employees. Rest assured that we receive many calls concerning mold in commercial buildings, and we don't want you to panic. 

We can address these concerns, by finding out:

• Where is the source of moisture?
• What needs to be fixed to stop the moisture from entering the workplace?
• Are any employees experiencing any health effects from this?

If the answer is “Yes” to the Health Issues question, we immediately refer the called to a company that specializes in Indoor Air Quality and Mold testing. We have a few companies that we work closely with if you would like recommendations. 

We want to make something very clear as there tends to be confusion around this topic: SERVPRO of Boyd, Carter, Greenup & Lewis Counties is able to remediate the mold, but we cannot test the mold. An Indoor Air Quality Specialist is able to give the business owner more information through 1.) a full site visual inspection, 2.) collection and testing cultured air and surface samples, and 3.) measuring the moisture levels in the building. Their findings and recommendations are included in a report, or protocol, which is given to the customer.

• The next step is for the commercial customer to send us the protocol.
• We can then do an assessment at the business site.
• Only then, can we give a price range, and scope of work, keeping in mind that there may be unknowns.

HVAC Maintenance

5/1/2020 (Permalink)

The main function of the HVAC system, whether in a commercial building or residential home, is to exchange the air and regulate comfort. Putting off routine maintenance of the HVAC system impacts not only building operations but occupant safety as well. If the filters are not regularly changed, they become dirty and clogged- thus restricting airflow and static pressure. When this occurs, it is harder to regulate the temperature and humidity in the building.

Additionally, HVAC units that are under constant stress are more likely to fail due to wear and tear of belts, bearings, and bushings. Clogged drain pans may overflow and cause water damage- something we’ve seen often in our industry. Wiring may overheat or short circuit, which could result in fires. These are only a few of the risks associated with deferred maintenance of the HVAC system in your commercial building. So, how do you avoid these issues? Keep an inventory list of the HVAC equipment in your building. A good inventory list provides insight into the specifications, age, and history of the equipment. This is helpful for routine maintenance and planning for a replacement.

HVAC systems are key to maintaining optimized building health. It is highly recommended to contact a professional when dealing with duct cleaning and air handling units because of the risk of cross-contamination. The certified professional will know how to clean every component associated with the duct system, including reheat coils and VAV terminals. SERVPRO of Boyd, Carter, Greenup & Lewis Counties specializes in duct cleaning for both residential and commercial buildings. Make sure you are checking your HVAC system regularly and hiring a professional to perform routine maintenance.  

We're Ready... Are You?

4/21/2020 (Permalink)

Severe weather can happen at any time, anywhere. Each year, Americans cope with an average of the following:

*10,000 severe thunderstorms

* 5,000 floods or flash floods

* 1,300 tornadoes 

* 2 Land-falling deadly hurricanes

Approximately 98% of all presidentially declared disasters are weather-related, leading to around 650 deaths per year and nearly $15 billion in damages. Knowing your risk of severe weather, taking action, and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives of others.  

KNOW YOUR RISK: The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business, and your family. Check the weather forecast regularly, obtain a Weather Radio and learn about wireless emergency alerts. Severe weather comes in many forms, and your shelter plan should include all types of local hazards. 

TAKE ACTION: Take the next step in severe weather preparedness by creating a communicating plan for your home and business. Put together or purchase an emergency kit. Keep important papers and valuables in a safe place.

BE an EXAMPLE: Once you have taken action to prepare for severe weather, share your story with co-workers and family and friends on Facebook or on Twitter. Your preparedness story will inspire others to do the same.  

The Cleaning Experts

4/21/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, SERVPRO of Boyd, Carter, Greenup & Lewis Counties adheres to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today SERVPRO of Boyd, Carter, Greenup & Lewis Counties at (606) 836-8000

Biohazard Cleaning

4/21/2020 (Permalink)

SERVPRO of Boyd, Carter, Greenup & Lewis counties does more than just fire and water restoration.  Our professionals can also help you with Biohazard, Vandalism, and Crime Scene Cleanup.

Bloodborne pathogens can be scary. Bodily fluids, tissues, and other potentially risky substances can be removed and disposed of properly by our technicians who are trained in proper biohazard removal.

Crime scene residue can be overwhelming. Once law enforcement is finished with the area, let our professional technicians come in and deal with the fingerprint powder, evidence-gathering chemicals and residues from tear gas or pepper spray.  

Arson and vandalism can leave a home or business owner feeling vulnerable, violated and unsafe.  Let SERVPRO of Boyd, crater, Greenup & Lewis Counties aftermath. Our team can remove spray paint, clean up broken glass and clean up after a fire.

We are always “Here to Help” in any situation you might encounter. We pride ourselves in being a bright spot in a bad situation. Should you ever need our services, you can call our office anytime. (606) 836-8000

No Job is Too Big for SERVPRO

3/28/2019 (Permalink)

The SERVPRO Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation. 

The SERVPRO Disaster Recovery Team can provide help whether it’s a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

SERVPRO of Boyd, Carter, Greenup & Lewis Counties was asked to go to Houston, Texas after Hurricane Harvey hit to help with the thousands of businesses and home that were affected.  As soon as we were able to assemble a team and load up the trucks with equipment we were on the road.  We did the mitigation on several of large religious structures and prepared it for the rebuild with the help of trained technicians and all they specialized equipment.

The Unseen Damage From Hail

3/28/2019 (Permalink)

In 2016, the United States experienced 5,601 severe hail storms, as documented by the NOAA Severe Weather Database. Hail can range in size from the size of pencil tip to the size of a softball.

Many homeowners are not aware of hail damage on their roofs. Hail damage to roof tops often times cannot be seen from the ground, and that’s a big reason why the idea of hail damage hardly ever crosses a homeowner’s mind.

Tell-Tale Signs of Hail Damage on a Roof

Although you cannot fully determine the amount of hail damage on a roof from the ground, there are some signs that a trained eye can point out and help determine if there may be more damage up top. Here are a few things to look for.

1. Dented gutters, gutter screens, or downspouts
2. Damage to siding and windowsills/casings
3. Damage to air conditioners or other outdoor items
4. Damage to decks or painted wood surfaces

Once you are on the roof check for these signs of roof damage:

1. Dented vents, chimneys, or sky light covers
2. Dented or damages shingles. (This may be the most important to check for.)

Dented or damages shingles are what leads to a damages and potentially leaky roof.

Fire Safety Escape Plan, Do you Have One?

3/28/2019 (Permalink)

EVERY SECOND COUNTS!

In 2016 there were an estimated 364,300 reported residential fire and 2,000 fire related fatalities. In the event of fire, TIME is the BIGGEST ENEMY and EVERY SECOND COUNTS! In less than 30 seconds a small flame can turn into a major fire.  The most important thing you can do to prepare is have a Safety Escape Plan.

At Home Fire Safety Plan Tips

First and foremost, make sure you have one working smoke alarm on every level of the home, as well as inside and outside each sleeping area.

Have two ways out of each room, and the proper equipment to get out any upper story windows. Walk through each room in your home with your family and point out possible exits. Also, provide alternatives for anyone with a disability.

Once you have established the exits, practice and show children how to get out of the house and check the door for heat before opening it.

Know to crawl low to the floor when escaping to avoid toxic smoke. Practice dropping to your stomach and shimmying out under the smoke with your children.

Make a plan to help pets evacuate safely as well if possible.

Once you are out of the house, STAY OUT. DO NOT go back in the house. There could be unseen damage and danger. Call 911 immediately.

Know where to meet after the escape. Your meeting place should be near the front of your home so firefighters know you are out.

Practice, Practice, Practice your escape plan. It is recommended you practice at least twice a year.  If you have young children it may require more than twice.  Practicing can save the lives of you and your family.

First Aid Everyone Should Know

3/28/2019 (Permalink)

Workplace First Aid Basics Everyone Should Know

Nosebleeds

Nosebleeds are very common in both children and adults and can be caused by trauma to the nose or simple irritation of the mucus membranes. Do not make a nosebleed victim raise their head or lie down, as this can actually make the bleeding worse. Instead, pinch the nostrils closed for as many as ten minutes, allowing the broken vein in the nose to close.

Cardiac Compressions

Nowadays, the American Heart Association doesn’t mandate that everyone learn rescue breathing—all you have to do is put your hands over the victim’s heart and push, to the beat of “Stayin’ Alive” by the Bee Gees. It’s a simple technique that could mean the difference between life and death, and the American Heart Association’s statistics demonstrate this in stark terms. Consider these fact

• Approximately 88% of all cardiac arrests do not happen in a hospital or healthcare facility, and nowhere near a healthcare professional.
• A large percentage of cardiac arrest victims appear perfectly healthy just before their attack.
• It takes approximately 8-12 minutes on average for an ambulance to arrive on the scene of an emergency.

• Bystander CPR could increase the victim’s chance of survival by as much as 300. 

The Heimlich Maneuver

Not to be confused with CPR, the Heimlich maneuver is supposed to help someone who is choking on a foreign object. First, ask the victim if they are choking; in an emergency situation, the person will usually not be able to talk.

How to Treat Shock

Shock occurs when too little blood circulates to the brain. This means that the brain is not receiving enough oxygen, which leads to a feeling of faintness, disorientation and dizziness. Shock may occur:

• after an accident involving loss of blood
• after a serious infection, with loss of fluids
• after a serious burn
• after other accidents that cause loss of fluids or blood
• as part of an allergic reaction

Stop Heavy Bleeding

If someone is bleeding heavily, they will not be able to form a clot—and they could bleed out. You can stop the bleeding by putting pressure on the wound—ideally with a sterile cloth, although you can also use ripped pieces of T-shirt or anything else you have on hand. Raising the wounded limb over the heart will also help to slow down heavy bleeding.