Recent Posts

Keep Fall Fire-Free

10/13/2017 (Permalink)

The fall season brings cooler temperatures, beautiful colors, and an abundance of outdoor activities.  Plan ahead this season to help ensure it is safe and fire-free.

  • Fall decoration, like dried flowers and cornstalks, are highly flammable.  Keep these and other decorations away from open flames and heat sources, including light bulbs and heaters.
  • Keep emergency exits clear of decorations so nothing blocks escape routes.
  • Teach children to stay away from open flames.  Be sure they know how to stop, drop, and roll if their clothing catches fire.
  • Remember safety first when choosing a Halloween costume.  Consider avoiding billowing fabric.  If you are making your costume, choose material that won't easily ignite if it comes into contact with heat or a flame.
  • It is safest to use a flashlight or battery-operated candle in a jack-o-lantern.  Use extreme caution if using a real candle.  Place lit pumpkins away from anything that can burn, and out of the way of doorsteps, walkways, and yards.

Facts and information provided by National Fire Protection Association, nfpa.org

Smoke & Soot Cleanup

10/12/2017 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor.  Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke – wet and dry.  As a result, there are different types of soot residue after a fire.  Before restoration begins, SERVPRO of Boyd, Carter, Greenup and Lewis Counties will test the soot to determine which type of smoke damage occurred.  The cleaning procedures will then be based on the information identified during pretesting.  Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary.  Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (606) 836-8000

Hazardous Waste & Biohazard Services That Protect You, Your Family, Your Facility and Your Staff

10/1/2017 (Permalink)

Biohazard Hazardous Waste & Biohazard Services That Protect You, Your Family, Your Facility and Your Staff Make certain that the restoration company that you hire knows how to handle biohazards properly. Call SERVPRO to discuss the situation.

The majority of biohazards in existence are only visible through the use of a microscope. Exposure to biohazards can be harmful. The two biggest problems you face are the dangerous elements and possible exposure and not knowing if the deceased is infected with any diseases. Organisms that exist outside the body and in sewage, floodwaters and even some condensation created by air conditioners possibly contain hazards that may be harmful to your health. 

In some cases you may see the visible evidence of a biohazardous problem, but not the actual pathogens themselves. Black Water from sewage damage or rising river water carry elements hazardous to your and your family.  Many know this information “logically.” However, under stressful situations, people find themselves “smack-dab” in the middle of it as you see on the evening news after major floods.  In some cases, people can logically comprehend that flood waters and standing waters pose various health risks, including infectious diseases, chemical hazards, and injuries.  However while personally experiencing a catastrophe, their personal loss or experiences sets them into a state of panic, and now they are in “survival mode” and often unable to think of these dangers.  So when you see people wading “in it” as the media shares the devastation, year after year, are these people unaware of the dangers?  They often have a higher need like life-saving or even a family heirloom? 

Clean water sources may also pose a biohazardous threat if left in a structure too long or it comes in contact with certain elements. Any water source or excessive moisture can provide bacteria, fungi, and viruses with a perfect growing environment.  If you were to experience this type of loss, an inspection by a certified remediation company should be considered.  We all know the saying “Time is Money” and usually the longer these type of problems are allowed to remain, (grow), the unaware hazardous or more severe they become. Delaying to take action or choosing not to take action, could become a threat to you, your staff and/or even your business.  Statistics state: “50% of businesses go out of business when a disaster occurs.” The sooner the issues are dealt with, the less expensive is, if dealing with a repeatable restoration company. Build a good relationship with a restoration company who will bring forth honesty and integrity in their work and their billing practices. If you have products in your home or building and they are not properly stored, that poses some potential hazards.  This could be as little as some small amount of property damage and could potentially become hazardous to touch or breath.  In extreme cases, it could become volatile enough to cause a fire. Even if there was no fire and only presented itself as smoke, those products are likely to emit pollutants which could become a health risk.  It would also require experienced/trained technicians to get you back or keep you in business with the least amount of business interruption while minimizing the loss of revenues.  I strongly suggest every business owner and/or facility management company find a company who understand your needs and can respond and facilitate them in a timely manner. 

Become a partner with your local Large Loss SERVPRO such as SERVPRO of Boyd, Carter, Greenup, and Lewis Counties prior to an event/loss.  If you need help, we are here to help and your business becomes prepared in ways you never knew were available.  This is a specialized service to help Building Owners, Property Managers, Business Owners, Mantainence Managers, Insurance Companies/Adjusters/Agents and any other decision makers by partnering with them to control their loss ratios.  We do this getting to your next disaster as soon as we get your call.  

When we were children in school, we did so many things to prepare ourselves in the event a natural disaster hits. Drill after drill, year after year. When learning to drive, take on a job even soon to be a new parent, we take classes.  We do all these things to prepare us for what is to come. Why is it that many companies do not know there is a disaster preparedness process we provide for our premier partners?   A simple phone Call to SERVPRO of Boyd, Carter, Greenup, and Lewis Counties  to get your name on a list to learn more about becoming a premier partner and what all that means for you, your building and your clients.  If any disaster or building issues come your way, you have a partner who is centrally located, one you can trust to help you through whatever you are hit with.  You are not supposed to handle this alone; it can be bigger than you ever imagined. Dealing with any disaster is difficult but dealing with BioRecovey has so many other layers of complexities.  We have a staff that is fully trained and certified who are ready to walk and work with you, side by side.  We can help speak and work with your insurance company and ensure there are clear lines of communication along the way; keeping you, the decision maker in control.  
  
Before deciding which professional crime scene, BioRecovey service company to use on your property, you need to perform the proper research to determine whether they have the ability to perform to the standards you have paid for within your policy or when needing to make direct payment. Unfortunately, there are still a few companies that attempt to offer these services without the proper training, certifications which make it particularly important for you to verify their certifications and association with national and international organizations such as the IICRC, RIA or ABRA. Doing this prior to allowing them to begin work on your property would be wise.  Crime scenes are hectic with so many moving parts and so many people out there claiming they are the expert. We value the well-being of everyone in our community but as with everything in which we employ, “buyers beware.”
 
We are proud to provide education and training regarding these risks to property managers, maintenance personnel and/or anyone else who needs help understanding how to protect yourself or your property.  We have vast experience in how to keep you from becoming contaminated or even spreading” it,” (cross-contaminating).  We are here to help. We can train you at our facility with hands-on experiences as well as bring our educators to provide CE credits at your location.  We are only a phone call away for your next CE Class and/or Breakfast/Lunch or Dinner-N-Learn at no cost to you.
 
Contact SERVPRO of Boyd, Carter, Greenup, and Lewis Counties today for additional information about the many professional services that we can offer to put you, your family, staff and/or facility back on track.  On a personal level, we try to help bring in the new normal in the lives we serve. We have staff available 24 hours a day and are here locally, when you need us the most.
606-836-8000

SERVPRO of Boyd, Carter, Greenup and Lewis Counties is an IICRC Certified Firm!

9/26/2017 (Permalink)

SERVPRO of Boyd, Carter, Greenup and Lewis Counties is an IICRC Certified Firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to these companies. 

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

SERVPRO of Boyd, Carter, Greenup and Lewis Counties is an IICRC Certified Firm. Please call your local franchise for the following services. Visit IICRC for more information regarding these certifications. 

  • Carpet Cleaning
  • Carpet Repair and Reinstallation
  • Commercial Carpet Cleaning
  • Fire and Smoke Restoration
  • Hard Surface Cleaning
  • House Cleaning
  • Odor Control
  • Rug Cleaning
  • Structural and Commercial Drying
  • Upholstery and Fabric Cleaning
  • Water Damage Restoration

Renter's Insurance

9/26/2017 (Permalink)

Renters (residential & commercial) - You need renters insurance - take note! Your contents (clothes, furniture, personal belongings, merchandise, etc.) in a rented apartment, house or building are not covered by a landlord in times of a crisis such as water loss, fire, or other emergency/unplanned disaster.

Read your rental agreement and make sure you know how things are handled during a disaster situation.

If you are not covered, take ownership and make sure you solve this issue because a pipe bursting - a fire - a micro-burst coming through your neighborhood - none of this is good and it will cost you more money in the end. Talk to an insurance professional to protect yourself - your family - your business.

Why Timing is Everything when your Property is Affected by Water Damage

9/26/2017 (Permalink)

Whether it be flooding, a burst pipe, or a sewer or drain backup, the speed with which water mitigation starts is critical.

Within the first few minutes of a water damage:

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is immersed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Within the first 24 hours:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

Within the first 48 hours to 1 week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Wood flooring cups and warps.

Greater than 1 week:

  • Restoration time and cost increase significantly therefore, extensive repair & rebuilding may be necessary.
  • Structural safety, mold growth, and biohazard contaminants post serious risks to occupants.

In addition, most insurance policies have provisions that require you to take action to prevent further damage from occurring.

Whether you live in Boyd, Carter, Greenup or Lewis Counties or elsewhere, SERVPRO will respond 24 hours a day, 7 days a week, 365 days a year. We are faster to any sized disaster.

The Importance Of Professional Water Damage Restoration

9/25/2017 (Permalink)

Water Damage The Importance Of Professional Water Damage Restoration Drips Turn Into Water Damage, Call SERVPRO for Help with Cleanup

Imagine coming home from work to a flooded home, thanks to a faulty mechanism in your washing machine. You are ready to pull your hair out! You know you need help now because those hardwood floors will absorb a lot of water, as will the lower portion of your walls. If left untreated, water damage can lead to mold and mildew problems, as well as cause structural weakness to the damaged areas.
 
Trying to repair the water damage yourself to your home may end up making the problem even worse. Our professional techs at SERVPRO know all too well the damages water can do to your home. We have all the equipment needed to dry your walls and floors before that damage becomes permanent.
 
We also know that problems can happen anytime - day or night; this is the reason we offer our customers 24-Hour Emergency Services. We understand you need immediate professional help after your home is flooded.
 
SERVPRO is a locally owned and operated business with professionally trained technicians. Our techs are skilled in water restoration, mold remediation, carpet, and furniture cleaning as well as any other cleaning that may be needed. We know how to assess the problem and get the job done quickly and efficiently.

Our techs have all the knowledge, experience, and tools they need to restore your property correctly. We use four factors to help determine how long it will take to dry your home:
 
* Temperature: needs to be kept between 70 and 90 degrees.
 
* Humidity: ideally between 30% and 60%.
 
* Extraction of water: the more that can be removed, the better.
 
* Air Movement: need to steadily move wet air away from wet surfaces.
 
We finish each job by providing our customers with documents proving the property is restored to its preloss condition. SERVPRO works with you and your insurance company, providing you with any paperwork you need to process your claim. 

No matter what time of day or night, when an emergency happens, you can trust SERVPRO to respond to your water removal needs quickly. It's nice to know that someone has your back when a crisis strikes.
 
 
Contact SERVPRO of Boyd, Carter, Greenup, and Lewis Counties for more information about restoring your water damaged home. Our IICRC certified technicians can arrive promptly. (606) 836-8944.

ERP for Your Commercial Building

9/13/2017 (Permalink)

The SERVPRO Emergency Ready Profile (ERP) is a free assessment of your commercial facility. It is designed to give you all the information you need in an event of an emergency. Our SERVPRO of Boyd, Carter, Greenup, and Lewis Counties Marketing Representatives will come to your facility and record the details and information on their iPads such as shut-off valve locations, priority areas and priority contact information. It will also identify the line of command for authorizing work to begin as well as establishing who to call in case of an emergency. Our marketing representative will take pictures of all exits, stairwells, elevators, electrical room, alarm location, water and gas shut off locations and many other detailed information.

The ERP can be accessed through the free mobile app that can be downloaded from the app store. We will also print out a copy of the ERP, if requested, so you always have a hard copy in reach at your office. This service that we provide our clients is has proven to be very help in a fire or water disaster.

Call SERVPRO of Boyd, Carter, Greenup, and Lewis Counties today to inquire about an Emergency Ready Profile for your facility! This free assessment of your building will help save you time in an event of a disaster and established SERVPRO of Boyd, Carter, Greenup, and Lewis Counties as your fire and water mitigation and reconstruction provider!

Everything You Need To Know For Power Outages

9/6/2017 (Permalink)

As summer continues ans fall approaches, we have seen some major power outages across the nation. Power outages can not only be dangerous to you and your family, but they can also cause immense stress if you are not properly prepared.

According to ready.gov:

Before a Power Outage:

  • Build or restock your emergency preparedness kit, including a flashlight, batteries, cash, and first aid supplies.
  • Make sure you have alternative charging methods for your phone or any device that requires power.
  • Charge cell phones and any battery powered devices.
  • Know where the manual release lever of your electric garage door opener is located and how to operate it.
  • Purchase ice or freeze water-filled plastic containers to help keep food cold during a temporary power outage.
  • Keep your car’s gas tank full-gas stations rely on electricity to power their pumps. If you use your car to re-charge devices, do NOT keep the car running in a garage, partially enclosed space, or close to a home, this can lead to carbon monoxide poisoning.
  • Learn about the emergency plans that have been established in your area by visiting your state’s or local website so you can locate the closest cooling and warming shelters.
  • If you rely on anything that is battery-operated or power dependent like a medical device determine a back-up plan.

During a Power Outage

  • Only use flashlights for emergency lighting, candles can cause fires.
  • Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for about 4 hours. A full freezer will keep the temperature for about 48 hours.
  • Take steps to remain cool if it is hot outside. In intense heat when the power may be off for a long time, consider going to a movie theater, shopping mall or “cooling shelter” that may be open in your community. If you remain at home, move to the lowest level of your home, since cool air falls. Wear lightweight, light-colored clothing. Drink plenty of water, even if you do not feel thirsty.
  • Put on layers of warm clothing if it is cold outside. Never burn charcoal for heating or cooking indoors. Never use your oven as a source of heat. If the power may be out for a prolonged period, plan to go to another location (the home of a relative or friend, or a public facility) that has heat to keep warm.
  • Turn off or disconnect appliances and other equipment in case of a momentary power “surge” that can damage computers and other devices. Consider adding surge protectors.
  • If you are considering purchasing a generator for your home, consult an electrician or engineer before purchasing and installing.
  • Only use generators away from your home and NEVER run a generator inside a home or garage, or connect it to your home's electrical system.

If you experience a water damage after a storm, call SERVPRO of Boyd, Carter, Greenup, and Lewis Counties at 606-836-8000 to remediate your damage and restore you home to pre-storm damage condition.

September - National Preparedness

9/1/2017 (Permalink)

September is recognized as National Preparedness Month (NPM) which serves as a reminder that we all must take action to prepare, now and throughout the year, for the types of emergencies that could affect us where we live, work, and also where we visit.

This week's focus is on Individual Preparedness. Seriously consider putting together an emergency kit for your family, similar to the one shown in our profile picture.

Follow #NatlPrep for tips. More info: www.ready.gov/september